Your privacy is our priority. This document clearly explains how 12ntc collects, uses, stores and protects your personal information each time you use our platform.
12ntc collects your personal information through several means — when you register an account, make a deposit, submit a withdrawal request, contact customer support, or simply browse our platform. The type of information we collect depends on how you interact with the platform.
The following are the main categories of information collected by 12ntc:
| Information Category | Data Examples | Collection Method |
|---|---|---|
| Identity Information | Full name, identity card number, date of birth, gender | Registration form, KYC process |
| Contact Information | Email address, phone number, residential address | Account registration, profile updates |
| Financial Information | Bank account number, bank name, transaction records | Processing deposits and withdrawals |
| Technical Data | IP address, device type, web browser, operating system | Automatic system log |
| Usage Data | Games played, session duration, wagering history | In-platform activity |
| KYC Documents | MyKad/passport copy, proof of address, source of funds documents | Identity verification process |
Information collected by 12ntc is used solely for legitimate purposes necessary to provide you with the best platform experience. The following are the primary purposes for which your data is used:
12ntc takes our responsibility to protect your personal information seriously. We implement a range of robust technical and organisational measures to ensure your data remains safe and protected from unauthorised access, loss, or disclosure at all times.
Key security measures we use include:
Your personal information will be retained for as long as necessary to fulfil the purpose of collection, or as required by applicable law — whichever is longer. Once the retention period ends, data will be securely deleted or anonymised.
12ntc does not sell, rent, or disclose your personal information to third parties for their own commercial purposes. However, there are certain situations where we need to share your information with trusted parties, namely:
All third parties we work with are bound by strict data confidentiality agreements and are required to comply with data protection standards equal to or higher than those of 12ntc itself.
The 12ntc platform uses cookies and similar tracking technologies to enhance user experience, analyse usage patterns and ensure the security of your login session. Cookies are small text files stored on your device when you browse our website.
The types of cookies used by 12ntc are as follows:
You can manage cookie settings through your web browser preferences. Please note, however, that disabling certain cookies may affect the functionality and user experience of the 12ntc platform.
As a 12ntc platform user, you have certain rights regarding your personal data. 12ntc is committed to respecting and facilitating the exercise of these rights. The following are your key rights:
You have the right to request a copy of the personal data we hold about you at any time.
You may request the correction of any inaccurate or incomplete personal data in our records.
You may request the deletion of your personal data, subject to applicable legal obligations.
You have the right to object to the processing of your data for direct marketing purposes at any time.
You may request your data in a structured, machine-readable format for transfer.
In certain circumstances, you may request that we restrict the processing of your personal data.
In operating the platform globally, your personal information may be transferred to, stored in, or processed in countries other than Malaysia. 12ntc ensures that any cross-border data transfer is carried out in compliance with applicable data protection legal requirements.
All international data transfers are safeguarded by appropriate protection mechanisms, including data processing agreements that comply with international standards, and we ensure that recipients provide a level of data protection consistent with the standards set out in this Privacy Policy.
The 12ntc platform is strictly for adult users aged 18 and above. We do not knowingly collect or store personal information from individuals under the age of 18.
Should we discover that a child's personal information has been collected without our knowledge, we will take immediate steps to delete that information and close the associated account. If you have reason to believe that a child has registered for or used the 12ntc platform, please contact us immediately.
12ntc reserves the right to amend or update this Privacy Policy at any time to reflect changes in our practices, legal requirements, or platform services. Any changes made will take effect as soon as the latest version is published on the platform.
For significant amendments that directly affect your privacy rights, we will endeavour to provide reasonable notice via your registered email or a prominent in-platform notice before the changes take effect. It is your responsibility to review this page periodically. Continued use of the 12ntc platform following any amendment constitutes your acceptance of the updated terms.
If you have any questions, concerns or complaints regarding how 12ntc handles your personal data, or if you wish to exercise any of your privacy rights, please contact us through the following channels:
Our privacy team is English and Malay proficient and will respond to your enquiry within a reasonable timeframe. We are committed to addressing any privacy concerns you may have transparently and responsibly.
We invest in the best technologies and processes to ensure your privacy is consistently upheld at every level.
All your personal and financial data is protected by 256-bit SSL encryption — the same security technology used by leading financial institutions worldwide.
The 12ntc identity verification process uses an integrated and secure KYC system. Your documents are processed promptly and stored with full protection.
12ntc has never and will never sell, rent, or disclose your personal information to advertisers or third parties for their commercial gain.
Our security monitoring system operates around the clock to detect and prevent any unauthorised access attempts or suspicious activity on your account.
12ntc's privacy practices comply with internationally recognised data protection standards, ensuring your data is managed in accordance with strict and responsible guidelines.
You have full control over your communication preferences and privacy settings through the 12ntc account panel — straightforward, transparent, and adjustable at any time.
Now that you understand how 12ntc protects your data, register an account today and enjoy a safe, fair, and responsible online gaming experience alongside more players from Malaysia.